Refund & Cancellation Policy

This policy applies to payments made directly to MyTripMatch for our subscription products: the User Pro Plan and Agent Premium. It does not cover payments made directly to independent travel agent partners for tour packages — those are governed by each agent's own cancellation terms displayed on their listing. Trip Buddy is a free feature with no associated payments through the Platform, so this policy does not apply to it — see our Terms of Service for details on that feature.

1. User Pro Plan

1.1 How the Subscription Works

The Pro Plan is a recurring monthly subscription at ₹149/month, billed automatically via Razorpay every 30 days using your authorised UPI Autopay mandate or saved card. We email you a receipt each time a renewal charge is processed, and the GST tax invoice can be downloaded from your billing history. Your bank or UPI app may also notify you before each automatic debit, as RBI rules require.

1.2 Cancellation

You may cancel your Pro Plan subscription at any time from your Profile page. Cancellation immediately revokes the Razorpay mandate — no future charge will be made. Your Pro access continues until the end of the billing period you have already paid for, after which your account automatically reverts to the Free plan.

1.3 Automatic Cancellation on Account Deletion

If you delete your MyTripMatch account while a Pro Plan subscription is active, your Razorpay subscription mandate is cancelled immediately and automatically as part of the deletion process — you do not need to cancel separately. You will not be charged again after account deletion. We recommend cancelling via the Profile page if you wish to retain access until your current period ends before deleting your account.

1.4 Refund Eligibility

Your most recent Pro Plan charge is refunded in full only if:

• You cancel within 7 days of the charge date, and
• You have generated 3 or fewer trip itineraries during that billing period

When both conditions are met, cancelling from your Profile page refunds the charge automatically — you do not need to contact us. Cancellations outside this window, or where usage exceeds the threshold above, are not refunded, as the AI generation cost is incurred on your behalf.

2. Agent Premium

2.1 Free Plan & Premium Trial

Listings, enquiries, trip requests and blue-tick verification are free for all agent partners. New agent partners also receive Premium free for their first month. No payment is taken for any of these, so no refund applies.

2.2 Cancellation

Agent partners may cancel Premium at any time from the agent dashboard. Cancellation immediately revokes the Razorpay mandate. Premium stays active until the end of your current paid period (unless refunded under Section 2.4), after which you move to the free plan: your packages stay live and only the Premium features stop until you resubscribe.

2.3 Automatic Cancellation on Account Deletion

If you delete your agent account while a paid subscription is active, the Razorpay mandate is cancelled immediately and automatically. No future charges will be made.

2.4 Refund Eligibility

If you cancel Premium from the agent dashboard within 3 days of a charge, that charge is refunded to you automatically and in full, and Premium ends immediately. Charges cancelled after 3 days are not refunded; Premium continues until the end of the period you paid for. Refunds are not issued for accounts suspended due to Terms of Service violations.

3. Non-Refundable Circumstances

Refunds are not issued in the following cases:

• Cancellation alone does not trigger a refund. Cancelling stops future charges but does not reverse the current period's payment unless it independently falls within the eligibility windows above
• Accounts terminated for violating our Terms of Service
• Dissatisfaction with AI-generated itinerary content (provided "as-is")
• Failure to use the subscription before it expires
• Payments made directly to third-party agent partners (contact the agent directly)
• Refund requests made after the stated eligibility windows

4. How to Request a Refund

Email us at refunds@mytripmatch.in with:

• Your registered email address
• The Razorpay Payment ID (shown on your receipt email, your invoice and your billing history)
• The reason for your refund request

We respond to all refund requests within 5 business days. Approved refunds are processed via Razorpay within 5–7 business days. Your bank or card issuer may take an additional 5–10 business days to reflect the credit.

5. Failed or Duplicate Payments

If you were charged more than once for the same subscription, or if a payment was deducted but your subscription was not activated, contact us immediately at refunds@mytripmatch.in with your payment details. We will verify with Razorpay and issue a full refund within 5 business days of confirmation.

6. Contact

For refund requests or billing questions: refunds@mytripmatch.in · support@mytripmatch.in